The following is a list of Frequently Asked Questions about our products, services and web site.

  1. Can I order on-line?
  2. What is PayPal?
  3. Why doesn't the shopping cart work?
  4. Why is there another shopping cart when I click the PayPal button?
  5. How long will it take to get my order?
  6. Will I get confirmation of my order?
  7. What is the best web browser to use for your web site?
  8. How do I enable JavaScript?

Can I order on-line?

Yes, use the shopping cart to add and/or remove the items you want. When you are ready to purchase, click on the PayPal button to proceed to payment.

The shopping cart will "remember" your items until you remove all of the items from the shopping cart or you close your browser.

What is PayPal?

PayPal is a secure on-line payment system that companies and individuals can use to conduct on-line transactions. It is completely safe, secure and free for individuals to use.

Why doesn't the shopping cart work?

The shopping cart requires that JavaScript be enabled in your browser. See below for details on how to enable it.

The shopping cart uses session cookies to store the selected items. A session cookie is a piece of information that the browser maintains for the Fore & Aft web site. This is completely confidential and secure. The session cookie is never permanently stored anywhere and is discarded when the browser is closed.

Why is there another shopping cart when I click the PayPal button?

At this time, PayPal doesn't properly calculate shipping costs or sales taxes. And since it doesn't directly support 3rd party shopping carts, Fore & Aft automatically fills in the PayPal shopping cart with your items, including the correctly calculated shipping costs and sales taxes (if any). Once the PayPal shopping cart is filled, click on the PayPal "Checkout" button to proceed to your payment options.

Do not modify the items in the PayPal shopping cart. If you decide that you want to change the number of items or remove an item, then remove all the items from the PayPal shopping cart and close the window. Go back to the Fore & Aft shopping cart and make your modifications there. Otherwise, shipping charges and taxes (if any) won't be properly calculated.

All orders received are double checked for accuracy before the order is shipped. Fore & Aft will contact you if there are any discrepancies.

We are currently looking at other payment alternatives in order to simplify our customer's purchasing experience.

How long will it take to get my order?

It takes 3 to 4 weeks for North American orders.

Will I get confirmation of my order?

If you specify an e-mail address in your order, then you will be e-mailed a confirmation.

What is the best web browser to use for your web site?

We've found that the newer browsers do a better job of implementing the Internet standards, so you'll get the best viewing with either Netscape 6.2+, Internet Explorer 6+ or Mozilla 1.0+.

This web site has been tested with Netscape Navigator 4.78, Netscape Navigator 6.x, Internet Explorer 5.x and Internet Explorer 6. Most pages and the shopping cart require that JavaScript be enabled on your web browser. If you see that some pages load and nothing is displayed or nothing happens when you click on the buttons, then that means that JavaScript isn't enabled.

The Color Selector does not display properly with Netscape 4.7x. If you are unable to upgrade to Netscape 6.x (or better) or Internet Explorer 5.x (or better), please e-mail us at caro@fore-aft.com to let us know. We are considering dropping Netscape 4.7x since it is lacking many of the common up-to-date Internet standards.

If you are using Internet Explorer (any version), please be sure to visit the Microsoft Update Web site to install Microsoft's latest security patches.

How do I enable JavaScript?

This is normally enabled by default. If it isn't, then follow these instructions.

For users of Netscape (4.7x, 6.x, 7.x) and Mozilla (1.x)
In the Edit menu, select the Preference... menu item. Then select Advanced and check the Enable JavaScript box.

For users of Internet Explorer
In the Tools menu, select the Internet Options... menu item. Then select the Security tab. Then for the Internet zone, either select a lower security setting or press the Custom Level... button and enable the Active Scripting check box in the list.

You can download the latest version of VBScript and JScript from here.

E-mail: sales@fore-aft.com; Tel: 514.250.6170; Fax: 450.985.1009
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